Active outages
4
Across 2 states · +13 / −6 since update
Critical
1
25.0% of total
States affected
2
of 50 states
ZIPs affected
5
with reported incidents
Outage map
Tap a state for detailsOutages in the last 24 hours
Hourly4
Internet
3
Fiber
3
TV
1
Home Phone
1
Wireline
5
Locations
2,997
Customers affected
—
Avg coverage loss
1
Critical
0
ETR overdue
3
New · 24h
—
Resolved · 24h
Incidents by stateclick a bar to filter
Causes
4incidents
Cable Damage125%
PFP HDT splitter125%
PON access cables125%
OLT device125%
Wireless coverage loss
Home service impactlevels 1–3
Time to restore (ETR)
Wireless incident starts by hourAT&T time · last 72h
Affected servicesone outage can hit several
Incident trend
New vs resolved
Top counties
1Contra CostaCA · 3 ZIPs2
2Fort BendTX · 2 ZIPs2
Summary
Median coverage loss—
Max coverage loss—
Median age118d 4h
Longest running118d 4h
Median time to ETR10h
Median time to resolve—
Customers affected2,997
Most affected serviceInternet · 4
Locations affected5
Published by AT&T10/19 16:57
State × causetop 12 states · click a cell to filter
| Cable Damage | PFP HDT splitter | PON access cables | OLT device | |
|---|---|---|---|---|
| CACalifornia | 1 | · | · | 1 |
| TXTexas | · | 1 | 1 | · |
| Incident | Service | State | Cause | Impact | ZIPs | Places | Started | ETR | Remaining |
|---|---|---|---|---|---|---|---|---|---|
| #2610190045070168 new | InternetFiberTV | CA | OLT device | level 32,720 cust. | 3 | Richmond · Contra Costa Co. | — | 10/20 05:57 | in 13h |
| #2610181657220342 new | InternetFiberTV | TX | PFP HDT splitter | level 110 cust. | 1 | Richmond · Fort Bend Co. | — | 10/20 01:57 | in 9h |
| #2610190618370317 new | InternetFiberTV | TX | PON access cables | level 18 cust. | 1 | Richmond · Fort Bend Co. | — | 10/20 02:57 | in 10h |
| #466802 | InternetHome PhoneWireline | CA | Cable Damage | loss n/a259 users | 1 | Richmond · Contra Costa Co. | 06/23 12:03 | — | no ETR |